Refund and Cancellation Policy
Last updated October 16, 2026. This is a draft and may change before Barki Social's public launch.
This policy applies to purchases completed through Barki Social. Appointments booked on a professional's external website follow that professional's own policy.
Paid classes
- If a class is canceled or cannot be delivered, the student receives a full refund.
- If the student has not opened paid lessons, they may request a refund within 7 days of purchase.
- After paid lessons have been accessed, refund requests are reviewed individually for duplicate charges, misleading listings, technical failure or other exceptional circumstances.
- Removing a class for a policy or safety violation may result in full or partial refunds to affected students.
Other marketplace purchases
The seller's displayed return policy applies unless the item was not delivered, was materially different from its listing, or applicable law provides additional rights. Sellers can issue full or partial refunds from the order page.
Sponsored posts
Rejected campaigns are refunded in full. When a campaign ends, any prepaid budget that was not spent is returned to the original payment method.
Timing
Approved refunds are sent to the original payment method. The card issuer controls how long the credit takes to appear.
Requesting help
Contact support@barkisocial.com with the account email, order or class name, purchase date and reason for the request. Do not send card numbers.